MOBILE MANAGEMENT PLATFORM
Role
UX/UI
Year
2025
Industry
Telecom
Platforms
Desktop & Tablet
Due to confidentiality constraints, only a portion of this work is shown. Please reach out for more details.
Context
How can we improve the performance of mobile management? How can we transform manual tasks into automated processes? And how can we consolidate scattered data from multiple spreadsheets into a simple and efficient experience?
These questions guided the early research phase, with the goal of understanding a highly operational and fragmented process and transforming it into a more fluid, modern, and data-driven solution.
From the start, one of the main challenges was working with highly technical documentation, primarily written for developers. This required a strong effort in translating and interpreting technical requirements into product and user experience opportunities.
Challenges
Understanding a complex and fragmented mobile management process
Improving report visualization and comparison
Interpreting technical requirements
Increasing data granularity
Consolidating data from multiple spreadsheets into a unified flow
Enhancing the quality of user feedback
Project Goals
Improve the performance of the mobile management process
Make configurations faster and more efficient
Reduce reliance on manual spreadsheet-based tasks
Centralize and simplify data access
Ideation & Prototyping
During the ideation phase, I created low-fidelity wireframes using Balsamiq to quickly validate flows and interactions with users. This approach enabled fast feedback cycles, allowing continuous adjustments before moving to higher fidelity.
After validating the main flows, I evolved the solution into a high-fidelity prototype, refining the experience and consolidating improvements. Especially important for operational workflows that require long periods of focus.
We also designed both light and dark modes, considering different usage contexts and user preferences. While light mode supports clarity and readability in well lit environments, dark mode reduces visual strain during prolonged use and in low light conditions, especially in situations that require longer periods of concentration.
Impact
Reduction in manual spreadsheet usage
Optimization of operational task execution time
Centralization of data into a single interface
Improved readability and comparison of information
Increased efficiency in decision-making processes
Outcomes
The initial problem was successfully addressed, resulting in a more efficient and organized process. However, during the final insight sessions, new opportunities for improvement emerged, particularly around advanced data analysis and comparison capabilities.
Key Learnings
Each user brings a unique perspective, and many of these perspectives can evolve into valuable features. However, the role of a designer is to balance user needs with priorities and business impact.
This project also reinforced the importance of viewing product development as a continuous process. Not every idea should be implemented immediately. A well-structured backlog helps organize opportunities, prioritize high-impact deliveries, and support long-term product evolution, ensuring consistency, maintainability, and continuous improvement of the experience.
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